This webinar will give you all the tools you need to start your Exit Interview program or improve the one you have. It isn’t rocket science but there are best practices and considerations for doing them well. Our intent is to get you up to speed as quickly and effectively as possible.
Course Outline
- Learn the 7 steps for implementing a program
- Understand the value of developing a listening culture
- Understand the difference between the employee's perspective and employer's perspective
- Receive the pros and cons of face-to-face, phone, questionnaire, and consultant interviews
- Learn who should conduct interviews and when they should be held
- Learn the value of 2nd interviews
- Receive suggestions for making the employee comfortable and getting honest answers
- State the ins and outs of questionnaire administration
- Answer how to handle involuntary terminations
- Learn when offering confidentiality can be a problem
- 15+ considerations in conducting the actual interview
- Importance of documentation for legal protection
Who Will Benefit:
HR Directors, Business Owners and Senior Leaders, HR Generalists and Interviewers, Directors, Managers, and Supervisors, Anyone wanting to Develop a Listening Culture
