Performance Management: Dealing with the difficult employee



In spite of good hiring and inspired leadership, all supervisors ultimately must deal with someone with Toxic Attitude Syndrome. Whether it’s crummy attitude, attendance, or just unable to do good work; employee performance issues often consume large amounts of time, energy, and emotion. In fact, 57% of employees have witnessed abusive or intimidating behavior and probably 100% work with someone who isn’t pulling their weight.

This webinar is designed to give managers insight and tools for effectively dealing with performance issues. It is a challenging job but with the right preparation, we can hold employees accountable and improve our organizations. You will receive several handouts that will act as a toolkit to get you started with your own program.

Course Outline

   •  How to start off on the right foot by creating clear expectations.

   •  How poor performance effects organizational performance and work environments.

   •  How progressive discipline policies can hurt you.

   •  Why probationary periods may be a bad idea.

   •  What is employment-at-will and when can you use it?

   •  The key concepts in just cause.

   •  Steps for conducting disciplinary investigations.

   •  How to hold employees accountable for sustained change.

   •  A simple system for determining how to coach employees.

   •  Dealing with difficult people

   •  11 barriers supervisors face in managing behavior

   •  Methods for objectively documenting Toxic Attitude Syndrome.

   •  How to prepare for termination

   •  How to prepare for and conduct a disciplinary meeting.

   •  Performance Improvement Plans - receive a sample form.

   •  Setting SMART goals for employee performance.

   •  How to use last chance warnings.

Who will benefit by this webinar:

Human Resources professionals, leaders, managers, supervisors, and organizational development.

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