Handling employee concerns can feel like navigating a minefield—especially when HR is viewed as “The Complaint Department.” In this insightful webinar, we’ll demystify the difference between employee concerns and formal complaints, uncover the root causes behind them, and introduce the three key words that define what HR truly owns.
You'll learn how to avoid the notorious Bermuda Triangle of Employee Relations, implement a structured Employee Relations Policy, and rethink the effectiveness of an Open Door Policy. Plus, we’ll explore why stepping into "non-HR" matters can trigger retaliation risks and how to empower supervisors and employees to resolve issues independently. Walk away with practical strategies to establish boundaries, shift perceptions, and ensure HR remains a strategic business partner—not a complaint department.
Learning Objectives:
• How to determine the difference between employee concerns—and employee complaints
• Recognizing the root causes to employee complaints
• Understanding how HR has turned into "The Complaint Department" - and how to change this perception
• Identify three key words to clearly define “debacle” and when internal investigations must be launched
• Introduction to The Bermuda Triangle of employee relations - and how to stay out of it
• How to implement an Employee Relations' Policy to clearly define a process for handling complaints
• Why having an Open Door Policy may not be as effective as you think
• How getting involved in departmental drama with managers can create the perfect storm for retaliation
• How to build supervisor and employee capability for handling issues on their own
• How to establish boundaries in HR
A live Q&A session will be held after the event.
Who Should Attend:
This webinar is essential for HR professionals, Employee Relations specialists, managers, supervisors, and anyone responsible for handling employee complaints and conducting internal investigations.
This webinar will be recorded and accessible for on-demand viewing if you are unable to attend the live session.
